Name: Tom & Anita F.Purchase Date: 2007-08-29
Sales Person: Glenn Bockwinkel
Testimonial:
Dear Glenn:
Tom and I have been enjoying our Acuras for so many years now that it is easy to forget the many years we hopped from one unsatisfactory make (and dealer) to another in the quest for a perfect match. We certainly found that match at Acura of libertyville and, if we have neglected to tell you how happy we are, we certainly have not neglected to tell anyone who ever brings up the subject of cars in our earshot.
From sales to service to body work, every visit to your dealership has been a pleasure and every person we have encountered has been a pleasure to deal with. You have a product and a team that can't be beat.
Sincerely
Anita
Buffalo Grove, IL
Tom and I have been enjoying our Acuras for so many years now that it is easy to forget the many years we hopped from one unsatisfactory make (and dealer) to another in the quest for a perfect match. We certainly found that match at Acura of libertyville and, if we have neglected to tell you how happy we are, we certainly have not neglected to tell anyone who ever brings up the subject of cars in our earshot.
From sales to service to body work, every visit to your dealership has been a pleasure and every person we have encountered has been a pleasure to deal with. You have a product and a team that can't be beat.
Sincerely
Anita
Buffalo Grove, IL
Name: Jason S.Purchase Date: 2007-09-14
Sales Person: Mike Fisher
Testimonial:
Glenn:
I have to tell you, like most people, I hate the car buying process. When I went out a few weeks ago with my wife, she really wanted to look at new cars...the Acura MDX in particular. I was hesitant but agreeable to do so. I am a very stubborn German and even if I am in love with the car and emotionally attached, if I feel jilted by the process, which I often do, I am the first one to walk away.
Now, I have to tell you, I bought the MDX because I like it and believe it is a good car. However, the single most important reason I bought my car on that day is because of Mike Fisher. He was not only very knowledgeable about his product but he was also just a genuinely nice guy with excellent customer service skills. He made me want to buy a car from him. He made me not want to buy a car from anyone else. I, too, am in the service business. Therefore, I greatly appreciated the way Mike handled himself and the process.
He represents Acura of Libertyville very well.
Warm regards,
Glen Ellyn, IL
Name: Adam C.Purchase Date: 2007-11-21
Sales Person: Pre-Owned Sales
Testimonial:
Dear Acura of Libertyville Management,
In September I purchased a used Acura Legend from your dealership. Three days later, the battery was dead. Knowing cars the way I do, I realized that there was no real way that your dealership could have known about the battery. I realized that the battery on the car was not a warranteed part and I expected this to be my first expense.
I am writing this letter to extend my thanks for not only replacing the battery on the car, but for also paying for the towing of the car to the dealership. After dealing with many dealerships in the past, I did not expect this type of considerate service. I appreciate the expediency and excellent service I received in response to this problem.
I look forward to dealing with your service department in the future.
Once again, thank you!
A Satisfied Buyer,
Adam C.
Buffalo Grove, IL
Name: Albert S.Purchase Date: 2007-11-21
Sales Person: New Car Sales
Testimonial:
Dear Mr. Bockwinkel:
I would like to take the opportunity to Thank you and all of your staff for all the help they gave me in choosing my new Acura MDX. Chris, Tim, Gary all have done a great job.
The small details such as: the gold tailpipes, the gold emblems, the special steering wheel add a touch of class to the MDX.
I have driven 450 miles with my MDX and it is an awesome vehicle. I also bought a new Mercedes Benz 2004 SL500 and since my purchase of my MDX, I have left the Mercedes Benz in my garage and I’m really so content with the new Acura, I believe my Mercedes will stay in the garage for a while.
The entire car is marvelous, the ride is most comfortable and the sound system exquisite.
The GPS system and 7” screen really outperform my Mercedes. The seats, the control panel, sun roof, driving performance have exceeded all my expectations.
Wishing you and your dealership - Much Success.
Sincerely,
Albert S.
Lake Forest IL
Name: Alexander C.Purchase Date: 2007-11-21
Sales Person: Service Dept.
Testimonial:
Dear General Manager:
SUBJECT: SERVICE
I am writing this letter to compliment the service at your dealership. I bought my car at Ed Napelton dealer in Elmhurst and was hesitant to take it to another dealer for service. I recently went for an oil change at your dealership and was amazed by the service and waiting area. I have been to many dealers but never one like yours. I was very impressed with the enmities that were offered. To name a few Starbucks coffee, cable T.V and a laptop with Internet access for customer use. Well there is one more that really took me by surprise. I truly believe that dealers can perform the best work on the makes they sell; therefore, I will always bring my car to a dealer. My previous dealer would maintain my car in their shop, which was located around back not visible to the customer. I completed every survey whether by mail or voice and my comments were always, “I think there should be a window where I can watch the work performed on my car”. To my surprise you had this window. I would speculate that 90% of dealers out there do not have this window. Because of this window, enmities and the fantastic service that I was given by your staff, in specific, Bobby Bresnik, I give Acura of Libertyville five stars (*****) for Service. I can say with confidence that as long as I own an Acura, I will always come to you for service. Keep up the good work.
Sincerely,
Alexander C.
Acura CL Type-S owner
Antioch, IL
Name: William J.Purchase Date: 2008-02-25
Testimonial:
Dear friends at Sales, Service, Body Shop and, Parts,
Certain times in life it seems that the most minute and chance events are the ones that touch and change our lives the most. I want to take this opportunity to thank everyone at Acura for the opportunity to work with all of you and helping me feel like part of a team and family. Coming back to school made me realize just how many new friends I made and how much I learned about myself during the time I spent at Acura. Being a porter truly gave me a very complete and unique perspective of work in the dealership.
This job was truly very appropriate in this point in my college life. Like the dealership, my life was making many changes. Over the last three years every summer I had internships at various biotech companies. So this summer I took the opportunity to work at a place with something I have loved since childhood…CARS. And I couldn’t have asked for a better place to work. The people I met and the work that I got down and dirty to do were very gratifying. And in the process I saw all the departments of a dealership and worked with the different people in each part; Sales, service, body shop and parts. And I was also a witness to the genesis of something very exciting in the construction of the new body shop and the redesign of the landscaping. I just wanted to let all my friends at Acura know how much I enjoyed working with all of you and I see the dealership heading in a very promising direction. I am glad I had the opportunity to meet you all and I look forward to keeping in touch.
Your friend,
William J.
Libertyville, IL
® BZ RESULTS © 2007